MCC 903 - Management Skills for Food Service Professionals - (12-hrs) Back to Homepage 
 Course Description
COURSE SYLLABUS

Course developed and delivered by: Dr. Richard Marks, PhD

Time to Complete Course: 90-days


SECTION 1: Character Traits of Effective Leaders

Objectives: The objective of this course is to teach the student:

- The The key traits of effective leaders
- The role of maturity in effective leaders
- The three components of an organization
- How to identify the traits of healthy leaders

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Reading Assignment Pillars for Excellence in Leadership
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 2: Communication & Leadership

Objectives: The objective is the teach the student:

- To be able to define communication
- The traits of good leaders who are good communicators
- To identify the key components of effective leadership communication
- To be able to identify the process of communication and active listening

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Reading Assignment Communication & Leadership
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 3: How Leaders Make Quick Decisions

Objectives: The objectives of this course is to teach the student:

- The reasons that make decision making difficult
- The four common ways of making decisions
- The four common psychological type of decision makers
- The factors to consider in healthy decision making
- The seven steps of decision making

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 4: Leaders Provide the "How", Followers Provide the "What"

Objectives: The objectives of this course is to teach the student:

- The need for allowing subordinates to determine the “how” in decision making
- To identify the three leading leadership styles
- The different forces that affect leadership style
- The differences between a manager and a leader

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Course Exercise: Are You a Leader or Manager?
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 5: How Leaders Develop Effective Teams

Objectives: The objectives of this course is to teach the student:

- The definition of a team
- The importance of trust In a healthy team
- The five traits of dysfunctional teams
- The individual traits identified in healthy team members
- To know the 12 “Cs” of Team Building

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 6: Leadership's Impact on Staff Development

Objectives: The objectives of this course are to teach the student:

- The value that an employee brings to an organization
- The principle of the “fish in a fishbowl” and its implications for staff development
- The role of “potential” as it relates to staff development
- To know why value, vision, and purpose are crucial for staff development
- To know the five tips for developing one’s staff

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 7: How Great Leaders Obtain Followers

Objectives: The objectives of this course is to teach the student:

- The traits of healthy followers
- The different types of leader power and its effects on followers
- The principles of leadership espoused by the US Army and its implications in the civilian sector
- The concept of pushing employees or pulling them

The course outline you will follow is as follows:

  • Video: Session with Dr. Richard Marks and Don Marks
  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 8: Getting What You Want Without a Fight

Objectives: The objectives of this course are the teach the student:

- The different ways of dealing with conflict
- The reasons collaboration is the healthiest manner of working through issues
- To know the CA6RES2 needs
- The importance of respect in dealing with conflict in relationships
- The concept of pain pursuing pleasure

The course outline you will follow is as follows:

  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 9: How to Not Choke the Difficult Person

Objectives: The objective of this course is to teach the student:

- How to identify traits of difficult people
- To know "DTIP" and how to apply it to their experience
- To understand the stress responses and stress styles of communication
- The three essentials for personal growth
- The definition of Decisive Dialogues

The course outline you will follow is as follows:

  • Lecture Video: How to Calmly Not Choke the Difficult Person
  • Reading AssignmentShapiro, K
  • Knowledge Assessment: 20 Questions (multiple choice, true/false)

SECTION 10: Leadership is All About Attitude

Goal: The goal of this course is to help the leadership understand the role of attitude in healthy leadership and maturity and the power of a positive attitude in influencing those being led.

Objectives: In this course, the students will learn:

- To define attitude
- The role of attitude in leadership
- Understand the role of maturity in attitude development
- The power of positive attitude on leadership and the work place

The course outline you will follow is as follows:

  • Video 1: The Power of Attitude
  • Video 2: Attitude Makes All the Difference
  • Video Lecture: With Dr. Richard Marks
  • Video 3: Succeed With a Positive Attitude
  • Course Evaluation: 10 questions (true/false & multiple choice)

SECTION 11: Leadership and Personality Types

Goal: The goal of this course is to help the leader understand the importance of one’s personality as a leadership, the follower, and the success of the organization.

Objectives: In this course, the student will learn:

- To know the early ways people sought to label different personalities
- The definition of Personality
- The reasons why leadership and personality are essential to healthy leadership
- The difference between introversion and extroversion and how to manage them in the workplace
- To identify the four primary personality styles and their traits

The course outline you will follow is as follows:

  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)


SECTION 12: Leadership and the Third Person

Goal: The goal of this course is to understand the essential skill of self-awareness on healthy leadership and leadership skills as well as development of the Third Person

Objectives: In this course, the student will learn:

- To identify role of self-awareness and leadership
- The difference between responding and reacting
- The definition of the Third Person
- The core principles for developing the Third Person
- The concept of the GABA Road Block

The course outline you will follow is as follows:

  • Video Lecture: With Dr. Richard Marks
  • Course Evaluation: 10 questions (true/false & multiple choice)

Certificate of Completion: Automatically generated after course evaluation is completed


 Reference Material
•FAQs
 Communication
•Messages
 Learner Notes
You can take notes while you browse lessons. Notes will be displayed here.
R
equirements:
You need to complete all the lessons in order to receive a completion certificate.

This course must be completed within 90 days of enrollment.
 Lessons
Lesson
My Home | Help & Support 
Powered by Mindflash Tech (tm).